Customer Support Specialist
BetterGrowth is seeking an amazing and motivated self-starter to join us as a dedicated Customer Support Specialist in our Portland, OR office. We are obsessed with customers and want someone who shares our vision that Customer Support is one of the most valuable jobs a company can have.
BetterGrowth is a fast-moving, client-focused agency startup that consists of a highly collaborative group that values innovative thinkers. As part of BetterGrowth’s support team, you'll be the first line of communication for our amazing client, learning their brand inside and out so you can be an extension of their team. You will work closely and report directly to our Chief Customer Officer.
• Communicate and follow-up with customer support tickets, chat, and emails
• Create delightful experiences for our client; you will live and breathe our client's brand in all interactions with their customers
• Diagnose root issues to ensure customer concerns are addressed systemically
• Analyze and report on customer data, product trends or concerns, and support KPIs
• Improve the customer experience and efficiency for the client through supportive interactions
About you, the perfect candidate:
• 1+ year experience in a Customer Support role
• Impeccable writing and communication skills
• Experience in a fast-paced environment; you can demonstrate an expertise in multi-tasking!
• You have a strong sense of responsibility to the customer, and aren't satisfied until he or she is delighted
• A learning-first perspective; you are eager to learn and grow
• You're tech-savvy and can multi-task across many different systems at the same time
• Experience with Intercom is a plus!
• Shipping experience is a plus!
Our Perks and Benefits
• Generous medical, vision and detail insurance for you and your family with company stipend
• Brand new office in SE Portland filled with cool co-workers
• Professional development opportunity; we are a growth-oriented environment and your growth is important to us!
• Break area stocked to the brim with snacks and coffee and more to keep you going throughout the day
• A trust-based unlimited vacation policy, allowing you to take the time you need
BetterGrowth is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. BetterGrowth will provide reasonable accommodations for qualified individuals with disabilities as needed